Privacy Policy

Last updated: January 15, 2024

electric-mote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electric-mote.com or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out forms on our website, including booking requests
• Subscribe to our newsletter
• Contact us via email or through our contact form
• Participate in our tours

This information may include:

• Name and contact information (email address, mailing address)
• Booking preferences and tour selections
• Payment information (processed securely through third-party providers)
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate with you about your reservations
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and processing payments
• Tour guides and staff members involved in delivering your booked experience
• Legal authorities when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

electric-mote
245 Sparks Street, Suite 400
Ottawa, Ontario K1P 5B5
Canada
Email: [email protected]